the controller indicated that the agent remained disconnected,
after searching i found out that the user did not belong to the TeamTestAgentService user group on the controller, after adding this user the agent become ready.
another usefull utility is the AgentConfigUtil.exe tool.
You can also check the log files for errors :
Another possible error sis : “Rig failed to restart for controller
This error occurs when the when the user tries to restart the rig from the Administer Test Controller dialog box, but the user doesn't belong to the Power User or Administrator group.
More info for loadtests :
Ed Glas's blog
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